Once you have made your purchase, nothing is more important than getting it home and in the right place. Our delivery and installation service is designed to ensure that your new furniture arrives at your home on the day promised, pre-inspected, pre-assembled, and ready to be placed exactly where you want it.
Our standard delivery option provides you with an excellent level of service that will make your furniture delivery experience as simple and cost effective as possible. While it may not have all of the features of our White Glove Delivery Service, you can still rest easy knowing that most of the hard work will be done for you.
Same Day Delivery
Buy it today, sit on it tonight! Much of our in-stock furniture qualifies for same day delivery Monday through Saturday. Purchase must be made before 2pm. Same day delivery is good only in our ‘local delivery’ area - please contact store for details. If at any time you have questions or require follow up to the delivery, we will always handle it promptly. Call for your appointment today (928)344-5113.
White Glove Delivery Service
Since 1956 our White Glove Delivery Service has provided our customers with hassle free delivery and installation. Using only our most experienced teams, we deliver up to a full truckload of furniture with a designated time of arrival, down to individual hour slots. The professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice, as well as remove all packaging and debris. For a small charge they will also remove your old furniture. With 99.6% customer satisfaction you can trust that our White Glove Delivery Service will make your furniture delivery experience as painless as possible.
All of Our Delivery Options Include:
• Delivery Courtesy Call: 2-4 hour delivery window with courtesy call 30 minutes prior.
• Blanket Wrap: All items are individually blanket wrapped to insure safety.
• 2 Man Teams: Each delivery completed by 2 team members for fast & accurate installation.
• Assembly & Set Up: Factory trained assembly technicians insure that your purchase is handled correctly.
• Polish & Detailing: We use only factory approved polishes & cleaners.
• Follow Up: Your satisfaction is our TOP priority.
• 1 Year In-Home Warranty Service: Every delivery includes our FREE in-home warranty service.
Delivery prices are based on the size and options of each individual purchase.
Have Your Own Truck?
If you do not want to take advantage of our delivery services customer pickup is available. All items picked up from our dock will be in their original packaging for the safest transport. We will load it for you, you tie it down and are on your way.
DELIVERY DAY TIPS
Make sure your new items will fit where you plan to place them before you buy. Double check that we have the correct delivery address and directions. Make sure that all entrances to your home are free and clear on delivery day: driveway, steps, doors, elevators, entrance halls. Double check doorways, passageways, stairs and corners to ensure that items will fit through. Clear areas where the items will pass in order to avoid damage of valuables and to protect the safety of the delivery team.
FURNITURE DELIVERY FAQ
When will I receive my delivery?
Your design associate will notify you of product availability. Our suppliers are the fastest in the industry, and will transfer your purchase to our local distribution center. After we verify receipt of your goods we will notify you immediately and set up a delivery appointment that is convenient for your schedule. Please note that this is not a guaranteed delivery date for your order. Some items may take longer due to manufacturing schedules. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to our distribution center, and driver availability. Our local delivery crew will make every effort to deliver within the time window provided.
How do I prepare for my delivery?
Please have the room ready for the furniture to be placed. This included removing existing items that are currently located where your new items will be places. Please make sure there is adequate access and space to complete the delivery - prior to delivery ensure that there is adequate room to make the delivery considering hallways & staircases. Items hanging on walls, TV, lamps and any decorative items in the delivery path should be moved to a safe location until after the delivery has been completed.
Who needs to sign for my delivery
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the deliver, a re-delivery fee may be applied to your order.
What am I responsible for upon delivery?
Please be sure to sign the Delivery Order in the presence of the Driver to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packaged, please retain the item(s), indicate the problem on the Delivery Order and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.